We want you to love what you receive. Please read this policy carefully — we offer replacement only, not refunds.
Key points
- No refunds — replacement only.
- Replacement is for a damaged, defective or wrong item only. A size or fit that does not suit you is not eligible, so please check the size chart on the product page before ordering.
- Raise a replacement request within 7 days of delivery.
- The item must be unused, unwashed and in its original condition with tags and packaging intact.
Unboxing video (required)
- Damage, defect and wrong-item claims must be supported by a clear, continuous parcel-opening (unboxing) video with no cuts, started before the parcel is opened.
- Without a valid unboxing video, we cannot accept the claim.
How returns work
- Return courier is free. If we accept your claim, we arrange the return and pay for it — you are never charged to send back an item that reached you damaged, defective or wrong.
- The item comes back to us by return-to-origin (RTO) through our courier, or to our store address below if we ask you to send it.
- Your replacement is dispatched once the returned item reaches us and has been checked.
Not eligible
- Requests made after 7 days of delivery.
- A size or fit that does not suit you, or a change of mind.
- Items that are used, washed, altered, or missing tags and packaging.
- Minor colour variation due to screen or lighting, and normal handloom or cotton irregularities, are not considered defects.
How to request
- Message us on WhatsApp at +91 72495 18325 with your order number, the issue, and the unboxing video.
Return and replacement address
- Talegaon Dabhade, Maval, Pune — 410507
Contact
For any help with a replacement, reach us on WhatsApp at +91 72495 18325.